What I learned from spending an hour a week on the frontline…

“Why don’t you have anything for infants,” said the doting grandfather as he walked around the store. “What do you mean,” I responded, rather perplexed. “We’ve been life-long fans of the club and now that we have just had our first grandson and we’d like to get him something.” “Frankly, it never crossed my mind,”…

How to have a difficult conversation…

Addressing concerns in the work place can be uncomfortable. Most of us naturally tend to avoid conflict and sometimes postpone the difficult conversation, or at worst, don’t have it at all. As a result, the concerns persist, and often times worsen. Left unaddressed matters reach a point of no return. It is not uncommon for…