Is servant leadership worth the effort?

Many Christians, this weekend celebrate the solemn triduum of Easter commencing with the commemoration of Jesus washing the feet of his apostles. Regardless of one’s beliefs the growth of the Church is an amazing achievement for an organisation that began with just 13 men and at a time in history where there was little mass…

Winning isn’t everything

Winning isn’t everything – It’s just as important to follow the compass as it is to check the clock when pursuing our personal best.

Focusing on the person – the primacy of the individual

There are no teams! There are no departments. There are no business units. There are no customers and there are no suppliers. There are, however, individuals who comprise all of the above! The human person. It is the human in management that must take primacy at all times. Teams don’t under perform – individuals in…

Trust, the fundamental requirement of management

Good managers require certain characteristics for success. Contrary to popular belief, being charismatic is not one of them. There are many great managers who have led their organisations to unprecedented sustained success with personal charisma no greater than that of a dead fish. There are many other qualities that sit on the scale of what…

How to address concerns in the workplace

During my time in the work-place, I’ve witnessed the ‘spray’ at all levels: staff meetings, management get-togethers, and locker rooms.  This is where the boss addresses the entire group with a generalised outburst on what’s wrong and how it needs to be fixed. As a young manager, I have been guilty of this on many…

The 2 key functions of the modern manager

For too long management has been mistaken for authoritative control of people. Where a manager is a powerful figure…almost dictatorial…ruling over his workers in the pursuit of efficiencies. The decline in the number of manual workers and the ubiquity of the knowledge worker has required a re-think. Knowledge workers today are often experts in their…

7 Steps to full engagement with your people…

You don’t hire just a hand, the whole person comes to work! Managers today must understand that they employ the entire person – regardless of the role. This requires full engagement with the individual, which can be achieved by focusing on the following seven areas: 1. Understanding context Getting to know the person, their family…

3 ways to grow your organisation’s revenue

 Growing revenues and profits in any organisation must be an ongoing focus. With the ever changing environment, disruptive technologies and new opportunities and challenges, a culture of growth must be encouraged and embedded into the routine. A structured model to do this on a regular basis may sometimes be helpful. The diagram above proposes a…

The 5 negatives of interruptions during work

Getting interrupted whilst working or managing a project can be annoying. However, recent research suggests the negative effects can be a lot worse. In 2013, Erik Altmann and Zach Hambrick of Michigan State University and Gregory Trafton of the US Naval Research Laboratory found that brief interruptions, even as low as 2.8 seconds resulted in…