Failing our way to success…

Failing is an inevitable part of our lives. We experience it from a very young age. As we take our first steps, we fall…but we get up again and keep at it until we master the art of walking! And that pattern continues as we learn new skills – like playing a musical instrument or…

What I learned from spending an hour a week on the frontline…

“Why don’t you have anything for infants,” said the doting grandfather as he walked around the store. “What do you mean,” I responded, rather perplexed. “We’ve been life-long fans of the club and now that we have just had our first grandson and we’d like to get him something.” “Frankly, it never crossed my mind,”…

Trust, the fundamental requirement of management

Good managers require certain characteristics for success. Contrary to popular belief, being charismatic is not one of them. There are many great managers who have led their organisations to unprecedented sustained success with personal charisma no greater than that of a dead fish. There are many other qualities that sit on the scale of what…